Intercom charges $1 every time your AI succeeds.
We charge $0.
Text chat is unlimited and free.
You only pay when you escalate to voice.
The Intercom Tax on Customer Success
Intercom Fin charges you $0.99 every time the AI resolves a conversation. The better your AI works, the more you pay.
With SiteAnswerAI, all of that costs $39/mo
SiteAnswerAI vs Intercom - Feature Comparison
An honest look at how the two platforms compare.
| Feature | SiteAnswerAI | Intercom (Fin) |
|---|---|---|
| Seat Cost | Unlimited users included | $39–$139/mo per user |
| AI Text Chat | FREE / Unlimited | $0.99 per conversation |
| Voice Mode | Native ($0.05/min) | Not native (requires 3rd party) |
| WhatsApp/SMS | Included (BYO Twilio) | Paid add-ons ($65+) |
| 1,000 Chats/Month Cost | $39/mo | ~$1,039/mo |
| Knowledge Base | Website crawling + uploads | Manual article creation |
| Live Handoff | Included | Included |
| Appointment Booking | Built-in (Google/Microsoft) | Requires Calendly add-on |
| WooCommerce/Shopify | Native product sync | Limited integration |
| Phone AI | Native (Agency plan) | Not available |
| Minimum Commitment | None - cancel anytime | Annual contract typical |
The Real Cost Difference
What you actually pay per month.
Who Should Switch from Intercom?
SaaS Founders
You're scaling and support volume is growing. Every customer question shouldn't cost you a dollar. Get unlimited AI support for a flat monthly fee.
E-commerce Stores
You get hundreds of “Where's my order?” and “What's your return policy?” questions daily. Stop paying $0.99 for each one. Let AI handle them for free.
Agencies
Managing multiple clients? Our Agency plan ($399/mo) gives you unlimited AI agents, white-label branding, and Phone AI - all without per-resolution fees.
Budget-Conscious Teams
Intercom's pricing is designed for enterprises. If you're a growing team that needs AI support without the enterprise price tag, we built this for you.
What Intercom Does Well
An honest comparison means acknowledging strengths on both sides.
Enterprise Features
Intercom has deep enterprise features: advanced routing, SLAs, team inbox management, and extensive reporting. If you have a 50+ person support team with complex workflows, Intercom is built for that scale.
Product Tours
Intercom offers product tours, onboarding flows, and in-app messaging. SiteAnswerAI focuses on support - we don't do product tours or user onboarding.
Mature Ecosystem
Intercom has been around since 2011 with 300+ integrations. They integrate with everything. We focus on the most common integrations: CRMs, calendars, and e-commerce platforms.
Brand Recognition
Intercom is a household name in SaaS. Some teams choose it for the brand alone. If you need to check a "we use Intercom" box for enterprise deals, we understand.
Why Teams Switch to SiteAnswerAI
Stop Paying the Success Tax
With Intercom, the more your AI helps customers, the more you pay. That's backwards. With SiteAnswerAI, unlimited AI conversations are included. Your costs don't scale with your success.
Native Voice Mode
Intercom doesn't offer native voice chat. We do. Your visitors can talk to your AI with their voice - no third-party integrations required. Web voice is included on all plans under your message quota.
Automatic Knowledge Base
Point us at your website, and we crawl and index it automatically. No manual article creation. Your AI learns from your existing content in minutes.
E-commerce Native
Native WooCommerce and Shopify sync. Your AI knows your products, inventory, and can answer "What sizes do you have in stock?" without custom development.
Phone AI Available
On Agency plan, the same AI that answers your chat also answers your phone. One knowledge base, consistent answers across every channel.
Predictable Billing
$39/mo for Pro. $399/mo for Agency. No surprises, no per-resolution fees, no seat limits. Know exactly what you'll pay every month.
Stop Paying a Tax on Every Customer Question
Switch to unlimited text conversations for $39/mo. No per-resolution fees. No seat limits. Voice mode included.
Free plan available · No credit card required · Upgrade to Pro for $39/mo