Analytics Dashboard
The Analytics dashboard gives you a complete view of your bot's performance across all channels. Track conversation volume, customer satisfaction, sentiment trends, and channel breakdowns in one place.
Accessing Analytics
Navigate to Dashboard sidebar → Analytics or go directly to /analytics in your browser.
Date Range & Filters
- 1Select a date range — Choose a custom date range or use quick-select options: Last 7 days, 30 days, or 90 days.
- 2Filter by bot — If you have multiple bots, select a specific bot to view its metrics in isolation.
- 3Group timeline — Group the timeline chart by day, week, or month to spot trends at different scales.
Key Metrics
At the top of the dashboard you will find four stat cards summarizing your bot's overall performance for the selected period.
Total Conversations
The total number of conversations across all channels (widget, phone, SMS).
Total Messages
Combined count of user messages and AI responses.
CSAT Average
Customer satisfaction rating on a 1–5 scale, averaged across all rated sessions.
Feedback Ratio
Percentage of positive thumbs-up ratings out of all message-level feedback.
Charts & Breakdowns
Below the stat cards, the dashboard provides detailed charts and breakdowns to help you understand performance patterns.
Conversations Over Time
Bar chart showing conversation volume trends grouped by your selected time period (day, week, or month).
Sentiment Analysis
Breakdown of conversations by sentiment: Positive / Neutral / Negative. Sentiment is auto-classified based on language analysis of each conversation.
Channel Distribution
Visual breakdown of conversation volumes across Widget, Phone, and SMS channels.
Outcome Distribution
How conversations ended: Resolved, Escalated, or Abandoned.
Top Tags
Most common auto-applied conversation tags: booking, support, complaint, product-inquiry.
CSAT Distribution
Star rating breakdown showing how many sessions received each rating from 1 to 5.
Phone Stats
Visible when phone is enabled. Shows total calls, completed calls, average call duration, and voicemail count.
Appointments
Visible when booking is enabled. Shows total appointments, confirmed count, and average lead score.
Conversation Feedback
- Thumbs up / down — Customers can rate individual AI messages directly in the chat widget. These ratings appear in your feedback ratio metric.
- CSAT ratings (1–5 stars) — Customers can submit a session-level satisfaction rating with an optional comment. These scores feed into the CSAT average and distribution chart.
- All feedback is tracked — Every rating is attributed to the conversation, bot, and (if applicable) A/B test variant, and reflected in your analytics.
Auto-Classification
Conversations are automatically tagged and classified as they happen. No manual effort required.
| Classification | Values | How It Works |
|---|---|---|
| Tags | booking support complaint product-inquiry general | Applied based on conversation content and intent |
| Sentiment | positive, neutral, negative | Based on language analysis of user messages |
| Outcome | resolved, escalated, abandoned | Determined by how the conversation ended |
Export
Click "Export CSV" to download all conversations matching your current filters. The export includes: