Agent Settings

System Prompt

The system prompt is the core set of instructions that defines your voice agent's personality, knowledge boundaries, and behavior. It tells the AI who it is, how it should respond, and what it should or shouldn't do.

Where to Find It

Go to Settings → System Prompt in your dashboard. You can write your prompt directly, or use the Prompt Composer for guided editing.

Tips for Voice Agent Prompts

• Be specific about the agent's tone — professional, friendly, casual
• Keep responses concise (2–3 sentences) — spoken responses must sound natural
• Include escalation instructions (e.g., "If the caller asks for a human, transfer the call")
• Avoid markdown, bullet points, and URLs in voice instructions
• Keep it under 2000 words for best performance

You are a helpful phone receptionist for Acme Plumbing.
You answer inbound calls about service areas, pricing,
and appointment scheduling. Be friendly and professional.
Keep responses to 2-3 sentences.

If you don't know the answer, say so honestly and offer
to transfer the caller to a team member.

Do not provide medical, legal, or financial advice.
Do not use markdown formatting or URLs in your responses.

Greeting Message

The greeting message is the first thing callers hear when the voice agent answers the phone. Keep it short and professional — one sentence that identifies the business and invites the caller to ask a question.

Voice Selection

Choose the Voquii TTS voice that fits your client's brand. Each voice agent can use a different voice, so you can customize the experience per client.

1. 1Go to Settings → Voice
2. 2Browse available Voquii voices and preview them
3. 3Select a voice and click Save

Business Hours & Timezone

Configure business hours so the voice agent can communicate availability and handle appointment scheduling correctly during calls.

• Timezone — Set your client's local timezone so the agent references correct times
• Business hours — Define open and close times for each day of the week
• Holidays & closures — Mark specific dates as closed so the agent won't offer those slots

Safety Gate

Voquii includes a built-in safety gate that automatically protects your voice agent from responding to sensitive or out-of-scope queries. This runs before any AI processing — adding zero latency to safe queries.