Knowledge Base
Your voice agent's knowledge base is built from content sources — websites and documents. The more relevant content you add, the better your agent will answer customer questions on calls.
Website Crawling
Our crawler visits your client's website, follows links, and indexes all text content automatically. You don't need to add each page manually.
How to Add a Website
- 1Go to Sources in your dashboard
- 2Click Add Website and enter the client's URL
- 3Configure your crawl settings (see below) and start the crawl
Crawl Settings
| Setting | Default | Description |
|---|---|---|
| Max Pages | 100 | Maximum number of pages to crawl per source |
| Max Depth | 3 | How many link levels deep to crawl from the starting URL |
| Include Subdomains | Off | Also crawl subdomains like blog.clientsite.com |
Crawl progress is shown in real-time. You can re-crawl anytime to refresh content — re-crawls do not count against your page quota.
Document Upload
Upload files to add content that isn't on the public website — FAQs, product manuals, service guides, pricing sheets, or company policies. Your voice agent can reference this content during live calls.
Supported Formats
- PDF — Product manuals, brochures, reports
- DOCX — Word documents
- TXT — Plain text files
- Markdown — Technical documentation
How to Upload
- 1Go to Sources → Upload Document
- 2Drag and drop your file, or click to select from your computer
- 3Documents are chunked and indexed automatically once uploaded
File size limit: Maximum 10MB per file. Large PDFs may take a moment to process.
Managing Sources
The Sources dashboard gives you full visibility and control over each client's knowledge base.
Source Status Indicators
| Status | Meaning |
|---|---|
| Pending | Source queued, waiting to start |
| Crawling | Actively discovering and downloading pages |
| Processing | Chunking and indexing content into the knowledge base |
| Completed | All content indexed and ready for the voice agent |
| Failed | Something went wrong — check the error message and retry |
Viewing and Deleting
- Click any source to view its indexed pages and chunk count
- Delete a source to immediately remove all its content from the knowledge base
- Re-crawl a website source anytime to refresh its content
Per-client isolation: Each sub-account has its own knowledge base. Content from one client's voice agent never leaks into another's responses.